# Merge tag picker greyed out

**URL:** <https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569>\
**Category:** Get Help\
**Tags:** learndash, merge-tag, has-ticket, conflict\
**Created:** [October 5, 2022, 11:32pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569 "2022-10-05T23:32:43Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![sageinternet](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sageinternet](https://community.gravityforms.com/u/sageinternet)\
**Post date:** [October 5, 2022, 11:32pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/1 "2022-10-05T23:32:43Z")

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I’m trying to pick the merge tag to populate the fields in Notifications (like I’ve done a thousand times before) but the merge tag picker button is greyed out. Running version 2.6.7.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [October 5, 2022, 11:50pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/2 "2022-10-05T23:50:16Z")

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Hello. This is most likely a conflict on the site. First try enabling (or disabling if it’s already enabled) No Conflict mode on the Forms → Settings page. If that does not help, please use these steps to check for conflicts:

> **[Testing for a Theme/Plugin Conflict](http://docs.gravityforms.com/testing-theme-plugin-conflict/)**
>
> The following sections provide instructions for determining if an issue you are experiencing with Gravity Forms is caused by a theme or plugin conflict.

Thank you.

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**Author:** ![user59f7285836f029.7](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user59f7285836f029.7/32/5948_2.png) [@user59f7285836f029.7](https://community.gravityforms.com/u/user59f7285836f029.7)\
**Post date:** [October 11, 2022, 7:32pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/3 "2022-10-11T19:32:43Z")

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I was having the same issue and this fixed it. Thank you.

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**Author:** ![steven](https://avatars.discourse-cdn.com/v4/letter/s/94ad74/32.png) [@steven](https://community.gravityforms.com/u/steven)\
**Post date:** [October 13, 2022, 12:49pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/4 "2022-10-13T12:49:46Z")

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I had the same issues with the icon greyed out. Not very handy. I don’t know how it happend, but with this solution it works again! Thanks.

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**Author:** ![user5c06e1f2e6aaf5.4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user5c06e1f2e6aaf5.4/32/6054_2.png) [@user5c06e1f2e6aaf5.4](https://community.gravityforms.com/u/user5c06e1f2e6aaf5.4)\
**Post date:** [November 2, 2022, 4:19pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/5 "2022-11-02T16:19:49Z")

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I tried this solution (Both on and off) - cleared cache, nothing seems to help - using BuddyBoss Theme - has anyone else found any other solution?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [November 2, 2022, 4:21pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/6 "2022-11-02T16:21:18Z")

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Hi Brook. If the “No Conflict” mode setting does not help, the next step is to perform a conflict test. You can use these steps:

> **[Testing for a Theme/Plugin Conflict](http://docs.gravityforms.com/testing-theme-plugin-conflict/)**
>
> The following sections provide instructions for determining if an issue you are experiencing with Gravity Forms is caused by a theme or plugin conflict.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [December 2, 2022, 4:22pm UTC](https://community.gravityforms.com/t/merge-tag-picker-greyed-out/13569/7 "2022-12-02T16:22:06Z")

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