# Issues with Zoho plugin

**URL:** <https://community.gravityforms.com/t/issues-with-zoho-plugin/13865>\
**Category:** Get Help\
**Tags:** workflow, zohocrm\
**Created:** [November 14, 2022, 9:02am UTC](https://community.gravityforms.com/t/issues-with-zoho-plugin/13865 "2022-11-14T09:02:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![MarketingArena](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@MarketingArena](https://community.gravityforms.com/u/MarketingArena)\
**Post date:** [November 14, 2022, 9:02am UTC](https://community.gravityforms.com/t/issues-with-zoho-plugin/13865/1 "2022-11-14T09:02:02Z")

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The ZoHo WP plugin for Gravity Forms has been installed and seems to be functioning after the fields have been mapped. The Gravity forms are now populating the CRM with leads, but there is a remaining issue: The ZoHo lead assignment workflows are not being picked up when leads came in from the Gravity forms. If no lead assignment is selected, my ZoHo workflows should take over, instead, the leads all get assigned to me for some reason. I reached out to ZoHo support who reviewed our implementation and they believe that the issue is somewhere on the Gravity side and suggested we investigate there.

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**Author:** ![sacom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/sacom/32/53_2.png) [@sacom](https://community.gravityforms.com/u/sacom)\
**Post date:** [November 14, 2022, 5:02pm UTC](https://community.gravityforms.com/t/issues-with-zoho-plugin/13865/2 "2022-11-14T17:02:55Z")

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Do you have the **Workflow Mode** option enabled in your Zoho CRM add-on feed settings?

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**Author:** ![ryanmymeta](https://avatars.discourse-cdn.com/v4/letter/r/278dde/32.png) [@ryanmymeta](https://community.gravityforms.com/u/ryanmymeta)\
**Post date:** [November 15, 2022, 4:29pm UTC](https://community.gravityforms.com/t/issues-with-zoho-plugin/13865/3 "2022-11-15T16:29:12Z")

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Yes, the Workflow Mode is checked.

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**Author:** ![sacom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/sacom/32/53_2.png) [@sacom](https://community.gravityforms.com/u/sacom)\
**Post date:** [November 18, 2022, 4:47pm UTC](https://community.gravityforms.com/t/issues-with-zoho-plugin/13865/4 "2022-11-18T16:47:53Z")

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In that case all is fine from Gravity Forms side of things. The only thing the add-on does in relation to the Zoho CRM Workflow is to tell the API you want the lead to trigger your workflow setup. It doesn’t has any control over what the workflow does, that’s controlled by your configuration of the workflow rules in your Zoho CRM account:

> **[Configuring Workflow Rules](https://help.zoho.com/portal/en/kb/crm/automate-business-processes/workflow-management/articles/configuring-workflow-rules)**
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> Workflow Rules in Zoho CRM, are a set of actions (email notifications, tasks and field updates) that are executed when certain specified conditions are met. These rules automate the process of sending email notifications, assigning tasks and updating...

To be clear, from the add-on side of things, it just adds a parameter ( wfTrigger ) to let the Zoho CRM API know you want the lead to trigger the workflow rules configured in your account.

So if the configured workflow is not working as expected, that’s something that needs to be reviewed in your Zoho CRM account by Zoho support.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [December 18, 2022, 4:48pm UTC](https://community.gravityforms.com/t/issues-with-zoho-plugin/13865/5 "2022-12-18T16:48:38Z")

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Closed on December 18, 2022, 4:48pm UTC

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