# Help Scout Add-On v1.6 Released

**URL:** <https://community.gravityforms.com/t/help-scout-add-on-v1-6-released/2021>\
**Category:** Releases\
**Tags:** apiv2, helpscout, mailbox, authentication, bugfix\
**Created:** [June 5, 2019, 3:39am UTC](https://community.gravityforms.com/t/help-scout-add-on-v1-6-released/2021 "2019-06-05T03:39:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [June 5, 2019, 3:39am UTC](https://community.gravityforms.com/t/help-scout-add-on-v1-6-released/2021/1 "2019-06-05T03:39:26Z")

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### 1.6 | 2019-06-03

- Added _[gform\_helpscout\_conversation](https://docs.gravityforms.com/gform_helpscout_conversation/)_ filter to allow modifying the conversation before it is created in Help Scout.
- Added support for updating first name and last name and adding new phone numbers when user with matching email is found in Help Scout.
- Updated to use Help Scout’s Mailbox API 2.0.
- Fixed issue where authenticating with Help Scout via Gravity API was not working.
- Fixed the conversation status changing from closed to active when adding a note.

> **[HelpScout Add-On 1.6 Update](https://www.gravityforms.com/blog/helpscout-add-on-1-6-update/)**
>
> Support your customers and integrate Gravity Forms with Help Scout simple to use Help Desk platform. Visit our blog to view our latest update.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [June 5, 2019, 3:39am UTC](https://community.gravityforms.com/t/help-scout-add-on-v1-6-released/2021/2 "2019-06-05T03:39:33Z")

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