# Having issues with not receiving notifications

**URL:** <https://community.gravityforms.com/t/having-issues-with-not-receiving-notifications/17019>\
**Category:** Get Help\
**Tags:** smtp, notifications\
**Created:** [March 8, 2024, 12:55am UTC](https://community.gravityforms.com/t/having-issues-with-not-receiving-notifications/17019 "2024-03-08T00:55:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![user5e8e177ad0190010](https://avatars.discourse-cdn.com/v4/letter/u/5fc32e/32.png) [@user5e8e177ad0190010](https://community.gravityforms.com/u/user5e8e177ad0190010)\
**Post date:** [March 8, 2024, 12:55am UTC](https://community.gravityforms.com/t/having-issues-with-not-receiving-notifications/17019/1 "2024-03-08T00:55:48Z")

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I know enough about this to be dangerous… but I am trying to resolve an issue where my form notifications are not being sent. I am using WP Mail SMTP Lite and this is the warning notification I am getting:  
**Heads up!** The last email your site attempted to send was unsuccessful.

> Email Source: WP Core Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php\_network\_getaddresses: getaddrinfo failed: Name or service not known

Help.

When I set up my notification the instructions state to not have the Send to email and From email be the same… but I don’t know what they should be. It says always use your site domain in the From email, which I am using. But what should be in the Send to Email? Isn’t it being sent to me? I’m so confused.

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**Author:** ![faisalahammad](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/faisalahammad/32/13948_2.png) [@faisalahammad](https://community.gravityforms.com/u/faisalahammad)\
**Post date:** [March 8, 2024, 10:02pm UTC](https://community.gravityforms.com/t/having-issues-with-not-receiving-notifications/17019/2 "2024-03-08T22:02:07Z")

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Hi Wendy,

It seems that you are having issues with the SMTP configuration. The “form email” address should be where the form will be sent. It could be something like [info@yourdomain.com](mailto:info@yourdomain.com).

The “send to” email address will be where it should be received, or where the admin email notifications go. Both addresses should be different; using the same email address will not work and will cause failed email delivery issues.

 ![CleanShot 2024-03-09 at 03.59.15@2x](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/5/5a9fa21c8df693b14001ad0bd91a0efd1d47ae77.jpeg)  
 ![CleanShot 2024-03-09 at 03.59.29@2x](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/c/c6ec1272e7dc5460d1616140284feb97850c9c1e.jpeg)

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [April 7, 2024, 10:02pm UTC](https://community.gravityforms.com/t/having-issues-with-not-receiving-notifications/17019/3 "2024-04-07T22:02:49Z")

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