# Export/import function not working

**URL:** <https://community.gravityforms.com/t/export-import-function-not-working/7821>\
**Category:** Get Help\
**Tags:** form-exports, import-forms\
**Created:** [February 11, 2021, 3:29pm UTC](https://community.gravityforms.com/t/export-import-function-not-working/7821 "2021-02-11T15:29:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dave.o](https://avatars.discourse-cdn.com/v4/letter/d/85f322/32.png) [@dave.o](https://community.gravityforms.com/u/dave.o)\
**Post date:** [February 11, 2021, 3:29pm UTC](https://community.gravityforms.com/t/export-import-function-not-working/7821/1 "2021-02-11T15:29:49Z")

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Hi there,

I’m trying to export and import various forms to another site. I’ve tried all options; one form, all forms, external GF plugins (Mailchimp/Salesforce etc.) off… none is working.

The export is working, but when I try to import it back it gives the following error - nothing else. **“Forms could not be imported. Please make sure your export file is in the correct format.”**. It’s just the json that I just exported elsewhere.

I’ve also tried ‘cleaning’ or ‘fixing’ the json in some online converter, but to no avail.

When I open the json it looks fine at superficial glance.

Any ideas?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [February 12, 2021, 2:53pm UTC](https://community.gravityforms.com/t/export-import-function-not-working/7821/2 "2021-02-12T14:53:45Z")

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Hi Dave. I recommend contacting support for assistance with this issue:

> **[Support | Gravity Forms](https://www.gravityforms.com/support/)**
>
> We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 5, 2022, 8:43am UTC](https://community.gravityforms.com/t/export-import-function-not-working/7821/3 "2022-01-05T08:43:01Z")

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Closed on January 5, 2022, 8:43am UTC