# Export Entries - Options Missing from Import/Export Page \[RESOLVED\] **URL:** \ **Category:** Get Help\ **Tags:** export-entries, conflict\ **Created:** [February 13, 2020, 9:09pm UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917 "2020-02-13T21:09:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![marketwmedia](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marketwmedia](https://community.gravityforms.com/u/marketwmedia)\ **Post date:** [February 13, 2020, 9:09pm UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917/1 "2020-02-13T21:09:39Z")
When we go to try and export form entries at Forms \> Import/Export and select a form, no additional options appear. We used to see the fields to chose, time frame and download. Now nothing appears to be able to initiated the download. Any ideas why? ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [February 13, 2020, 10:17pm UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917/2 "2020-02-13T22:17:20Z")
I recommend opening a support ticket for this issue: [https://www.gravityforms.com/open-support-ticket/](https://www.gravityforms.com/open-support-ticket/) ---
**Author:** ![marketwmedia](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marketwmedia](https://community.gravityforms.com/u/marketwmedia)\ **Post date:** [February 14, 2020, 12:24am UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917/3 "2020-02-14T00:24:57Z")
I would but I can’t seem to copy the system status info required to submit a post. When I click the Copy System Report button. Nothing happens. Nothing is copied. Any idea why? Site is functioning as normal. Everything is current, WP, PHP all plugins. Can’t figure it out. ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [February 14, 2020, 4:03am UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917/4 "2020-02-14T04:03:35Z")
From the documentation for the [System Report](https://docs.gravityforms.com/checking-environment-details/) page: > If you find the system report does not copy to the clipboard you will want to run through a [theme/plugin conflict test](https://docs.gravityforms.com/testing-for-a-themeplugin-conflict/). If you can’t find any issue, I recommend using the Contact Us form. No system report is required there. > **[Help](https://www.gravityforms.com/help/)** > > We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team. ---
**Author:** ![marketwmedia](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marketwmedia](https://community.gravityforms.com/u/marketwmedia)\ **Post date:** [February 14, 2020, 4:24pm UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917/5 "2020-02-14T16:24:33Z")
Did a plugin test on staging and yes, the issue appears to be related to this plugin ‘The Events Calendar - Shortcode And Templates Pro’ when that is enabled (and fortunately we don’t need it anymore) it is somehow disabling the export options. Thanks ---
**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\ **Post date:** [February 14, 2020, 6:30pm UTC](https://community.gravityforms.com/t/export-entries-options-missing-from-import-export-page-resolved/3917/6 "2020-02-14T18:30:11Z")