# Error Message: Unable to authorize card. No response from Stripe.js

**URL:** <https://community.gravityforms.com/t/error-message-unable-to-authorize-card-no-response-from-stripe-js/7780>\
**Category:** Get Help\
**Tags:** conflict, stripe\
**Created:** [February 7, 2021, 4:39am UTC](https://community.gravityforms.com/t/error-message-unable-to-authorize-card-no-response-from-stripe-js/7780 "2021-02-07T04:39:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![user601f2bd770bfd882](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user601f2bd770bfd882/32/2511_2.png) [@user601f2bd770bfd882](https://community.gravityforms.com/u/user601f2bd770bfd882)\
**Post date:** [February 7, 2021, 4:39am UTC](https://community.gravityforms.com/t/error-message-unable-to-authorize-card-no-response-from-stripe-js/7780/1 "2021-02-07T04:39:58Z")

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I am using gravity forms with Stripe and the form is now sending out an error of **Unable to authorize card. No response from Stripe.js** when they use a sign-up form offering an individual subscription vs group subscription. And the group subscription seems to work but not the individual subscription. Talked to Stripe via chat for over an hour and they told me to contact gravity forms. Does anyone have experience solving this error code? Or ideas of how to troubleshoot this problem?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [February 10, 2021, 6:59pm UTC](https://community.gravityforms.com/t/error-message-unable-to-authorize-card-no-response-from-stripe-js/7780/2 "2021-02-10T18:59:32Z")

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Hi Jennifer. Due to the importance of payment issues and the number of different things that could possibly be causing this error, I always recommend opening a support ticket for Stripe issues (if you have not already):

> **[Support | Gravity Forms](https://www.gravityforms.com/support/)**
>
> We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team.

Thank you.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 5, 2022, 8:43am UTC](https://community.gravityforms.com/t/error-message-unable-to-authorize-card-no-response-from-stripe-js/7780/3 "2022-01-05T08:43:00Z")

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Closed on January 5, 2022, 8:43am UTC