# Duplicate entries days apart

**URL:** <https://community.gravityforms.com/t/duplicate-entries-days-apart/6018>\
**Category:** Get Help\
**Tags:** duplicate-entry, has-ticket\
**Created:** [September 7, 2020, 5:22am UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018 "2020-09-07T05:22:31Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bcoolin](https://avatars.discourse-cdn.com/v4/letter/b/ea5d25/32.png) [@bcoolin](https://community.gravityforms.com/u/bcoolin)\
**Post date:** [September 7, 2020, 5:22am UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018/1 "2020-09-07T05:22:31Z")

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when customer submit their form, the entries are duplicated and they got duplicate charges … not within few minutes, but sometimes after a day, or 2 days… it is very weird. this never happened to me before,  
I tried to create two tickets already, haven’t gotten ANY REPLIES yet.

if I use LIMIT SUBMISSION PLUGIN, how should I set this kind of situation to prevent duplicate entries in days?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [September 7, 2020, 12:30pm UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018/2 "2020-09-07T12:30:23Z")

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Hello @bcoolin - if you have already opened a support ticket I recommend waiting for that answer. It’s been the weekend and today is a holiday so your reply may take a little longer than usual. If you post the support ticket here I can ensure that we have it and did not already reply. Thank you.

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**Author:** ![bcoolin](https://avatars.discourse-cdn.com/v4/letter/b/ea5d25/32.png) [@bcoolin](https://community.gravityforms.com/u/bcoolin)\
**Post date:** [September 8, 2020, 7:05am UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018/3 "2020-09-08T07:05:40Z")

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I already wrote the email week ago. Still no replies. I don’t know where to track my ticket

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [September 8, 2020, 11:44am UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018/4 "2020-09-08T11:44:24Z")

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There is currently nowhere to track existing tickets, although we do have a request to add that feature. What is your ticket number? I will look it up for you and see what happened.

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**Author:** ![bcoolin](https://avatars.discourse-cdn.com/v4/letter/b/ea5d25/32.png) [@bcoolin](https://community.gravityforms.com/u/bcoolin)\
**Post date:** [September 9, 2020, 12:21am UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018/5 "2020-09-09T00:21:45Z")

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I don’t know where to find the ticket number.  
My registered email is [redacted]

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 4, 2022, 5:55pm UTC](https://community.gravityforms.com/t/duplicate-entries-days-apart/6018/6 "2022-01-04T17:55:24Z")

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