# Cant submit a support ticket

**URL:** <https://community.gravityforms.com/t/cant-submit-a-support-ticket/18346>\
**Category:** Get Help\
**Created:** [October 16, 2024, 6:18am UTC](https://community.gravityforms.com/t/cant-submit-a-support-ticket/18346 "2024-10-16T06:18:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![user634e2706b682a701](https://avatars.discourse-cdn.com/v4/letter/u/b9e5f3/32.png) [@user634e2706b682a701](https://community.gravityforms.com/u/user634e2706b682a701)\
**Post date:** [October 16, 2024, 6:18am UTC](https://community.gravityforms.com/t/cant-submit-a-support-ticket/18346/1 "2024-10-16T06:18:36Z")

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Having exactly the same problem as this guy here

> [@Can't submit support ticket](https://community.gravityforms.com/t/cant-submit-support-ticket/12414):
>
> I’ve been trying to submit a support ticket through [https://www.gravityforms.com/open-support-ticket/technical/](https://www.gravityforms.com/open-support-ticket/technical/) but it never submits, no errors, no nothing, just the spinning loading icon. I’ve tried on both Chrome and Edge (current versions) and also on multiple computers, but I am still running into the same issue of being unable to submit a ticket through the form. I have a active paid subscription to GF so I know that is not the issue.

Trying to submit a support ticket through [https://www.gravityforms.com/open-support-ticket/technical/](https://www.gravityforms.com/open-support-ticket/technical/) but it never submits, no errors, no nothing, just the spinning loading icon.

Have tried on Chrome and Firefox the loading icon just keeps spinning

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [October 16, 2024, 10:40pm UTC](https://community.gravityforms.com/t/cant-submit-a-support-ticket/18346/2 "2024-10-16T22:40:36Z")

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Send an email to [support@gravityforms.com](mailto:support@gravityforms.com) and explain the situation. We can help you with that.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [November 15, 2024, 10:40pm UTC](https://community.gravityforms.com/t/cant-submit-a-support-ticket/18346/3 "2024-11-15T22:40:52Z")

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