# Cannot open uploaded files

**URL:** <https://community.gravityforms.com/t/cannot-open-uploaded-files/6984>\
**Category:** Get Help\
**Tags:** file-uploads\
**Created:** [November 25, 2020, 2:36pm UTC](https://community.gravityforms.com/t/cannot-open-uploaded-files/6984 "2020-11-25T14:36:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![user5fbe67640f6f4109](https://avatars.discourse-cdn.com/v4/letter/u/3d9bf3/32.png) [@user5fbe67640f6f4109](https://community.gravityforms.com/u/user5fbe67640f6f4109)\
**Post date:** [November 25, 2020, 2:36pm UTC](https://community.gravityforms.com/t/cannot-open-uploaded-files/6984/1 "2020-11-25T14:36:31Z")

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We just renewed out basic license. We are having trouble opening files we receive. I have tried opening the file on multiple browsers. Firefox gives me a url and “The image cannot be displayed because it contains errors”. Chrome just opens a black square.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [November 27, 2020, 9:23pm UTC](https://community.gravityforms.com/t/cannot-open-uploaded-files/6984/2 "2020-11-27T21:23:32Z")

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Hi Joe. I recommend opening a support ticket for this issue, if you have not already:

> **[Support | Gravity Forms](https://www.gravityforms.com/support/)**
>
> We are always here to help. If you have any issues/questions about our plugin, please create a ticket here to get immediate support from our team.

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [January 4, 2022, 5:49pm UTC](https://community.gravityforms.com/t/cannot-open-uploaded-files/6984/3 "2022-01-04T17:49:21Z")

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