# Calculations on Form Total doubling in confirmation email

**URL:** <https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382>\
**Category:** Get Help\
**Tags:** calculations, product-fields\
**Created:** [April 30, 2024, 7:00pm UTC](https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382 "2024-04-30T19:00:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ranchhousedesigns](https://avatars.discourse-cdn.com/v4/letter/r/ee7513/32.png) [@ranchhousedesigns](https://community.gravityforms.com/u/ranchhousedesigns)\
**Post date:** [April 30, 2024, 7:00pm UTC](https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382/1 "2024-04-30T19:00:14Z")

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I am having the **most bizarre issue** with a gravity forms plug-in. I set up the form to calculate a total but when it sends the confirmation email to the customer, its doubling the total cost.

I’ve searched the calculation and the forum but I’m not seeing any issues that are similar.

The instructions for a total calculation indicates to use a product field, disable the quantity and add in the formula you need to calculate.

The strangest thing is, is that there is another form JUST like this one, and its totally fine. Any advise will be greatly appreciated.

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**Author:** ![uamv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/uamv/32/1412_2.png) [@uamv](https://community.gravityforms.com/u/uamv)\
**Post date:** [May 1, 2024, 3:46pm UTC](https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382/2 "2024-05-01T15:46:34Z")

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This usually happens when the fields that are factoring into the calculation are also themselves product fields. The other form is likely set up so that either (1) the calculation is a standard number field and the fields included in calculation are products or (2) the calculation is a product and the fields included in the formula are standard number fields.

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**Author:** ![ranchhousedesigns](https://avatars.discourse-cdn.com/v4/letter/r/ee7513/32.png) [@ranchhousedesigns](https://community.gravityforms.com/u/ranchhousedesigns)\
**Post date:** [May 8, 2024, 8:35pm UTC](https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382/3 "2024-05-08T20:35:59Z")

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> [@uamv](#):
>
> This usually happens when the fields that are factoring into the calculation are also themselves product fields.

Ok, forgive me for my lack of knowledge of this. So if the **total** is a product field and its causing problems, how should it be set up so that it calculates correctly?

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [May 23, 2024, 4:09am UTC](https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382/4 "2024-05-23T04:09:35Z")

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The total field is not causing problems. If you are using _product fields_ in a calculated product field, the product field will be added to the form total twice. I recommend opening a support ticket and including your form export:

> **[Checking Your Environment Details](https://docs.gravityforms.com/checking-environment-details/#sending-system-reports)**
>
> As of Gravity Forms 2.2, it's possible to see full details on your hosting environment from directly within Gravity Forms. Investigating your environment details is one of the first and most helpful steps when troubleshooting an issue.

Let us know what’s going on with the form and we’ll take a look. Thank you.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/f/fef63f0599c45e0218c30d9f5d7ca8bff9b00189.png) [@system](https://community.gravityforms.com/u/system)\
**Post date:** [June 22, 2024, 4:10am UTC](https://community.gravityforms.com/t/calculations-on-form-total-doubling-in-confirmation-email/17382/5 "2024-06-22T04:10:16Z")

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