# Bug Gravity Forms 2.5 removing numbers \[RESOLVED\]

**URL:** <https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365>\
**Category:** Get Help\
**Tags:** bug, currency, number-field, number-format, conflict\
**Created:** [July 21, 2021, 3:20am UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365 "2021-07-21T03:20:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![user5ad943f9deecd8.1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user5ad943f9deecd8.1/32/3288_2.png) [@user5ad943f9deecd8.1](https://community.gravityforms.com/u/user5ad943f9deecd8.1)\
**Post date:** [July 21, 2021, 3:20am UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365/1 "2021-07-21T03:20:03Z")

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I’m testing updating from 2.3 to 2.5, but have an issue where numbers are getting removed from the field when I attempt to the next page. No error is thrown

I have html5 fields turned on and it works fine in 2.3  
The number field is set to have a comma, and any 4 digit number is removed.

Works fine:  
20  
200  
999

Gets removed:  
2000  
2,000

Wrongly doesn’t get changed to a comma:  
2.000

Thanks  
Will

PS. I’m not sure why we can’t have the option of no number formatting

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [July 21, 2021, 3:13pm UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365/2 "2021-07-21T15:13:34Z")

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Which currency is selected on the Forms \> Settings page?

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**Author:** ![user5ad943f9deecd8.1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user5ad943f9deecd8.1/32/3288_2.png) [@user5ad943f9deecd8.1](https://community.gravityforms.com/u/user5ad943f9deecd8.1)\
**Post date:** [July 21, 2021, 11:17pm UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365/3 "2021-07-21T23:17:18Z")

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US dollars, I tried Pound and Australian Dollars and got the same result.  
I’ve now noticed that if I change the format to “9,999.99” the input type=number  
Where as if it’s “9.999,99” type=text

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [July 23, 2021, 4:08am UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365/4 "2021-07-23T04:08:23Z")

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Hi Will. I recommend opening a support ticket here so we can dig in.

> **[Support](https://www.gravityforms.com/support/)**
>
> Welcome to the Gravity Forms customer support page. Please research your issue on the FAQ and Documentation pages before submitting a support ticket. This

Thank you.

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**Author:** ![user5ad943f9deecd8.1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/user5ad943f9deecd8.1/32/3288_2.png) [@user5ad943f9deecd8.1](https://community.gravityforms.com/u/user5ad943f9deecd8.1)\
**Post date:** [July 23, 2021, 6:23am UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365/5 "2021-07-23T06:23:02Z")

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Thanks Chris, I’ll do that.

I’ve worked out that is a Plugin called “Gravity Forms (Word) Documents” and this line, if I remove this or change it to false it works fine:

```auto
add_filter( 'gform_include_thousands_sep_pre_format_number', '__return_true' );

```

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**Author:** ![richardw8k](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/richardw8k/32/2354_2.png) [@richardw8k](https://community.gravityforms.com/u/richardw8k)\
**Post date:** [July 23, 2021, 7:29am UTC](https://community.gravityforms.com/t/bug-gravity-forms-2-5-removing-numbers-resolved/10365/6 "2021-07-23T07:29:14Z")

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