# An error prevented the entry for this form submission being saved. Please contact support \[RESOLVED\]

**URL:** <https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575>\
**Category:** Get Help\
**Tags:** db-migration, has-ticket\
**Created:** [May 7, 2022, 8:12pm UTC](https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575 "2022-05-07T20:12:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nbain](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nbain](https://community.gravityforms.com/u/nbain)\
**Post date:** [May 7, 2022, 8:12pm UTC](https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575/1 "2022-05-07T20:12:04Z")

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My clients are getting the following message when trying to register on the site: An error prevented the entry for this form submission being saved. Please contact support.

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**Author:** ![nbain](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nbain](https://community.gravityforms.com/u/nbain)\
**Post date:** [May 7, 2022, 8:20pm UTC](https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575/2 "2022-05-07T20:20:33Z")

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I am a premium client and have created a ticket. Was hoping there were some experts around to help in the interim of weekend delays.

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**Author:** ![nbain](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@nbain](https://community.gravityforms.com/u/nbain)\
**Post date:** [May 8, 2022, 1:56pm UTC](https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575/3 "2022-05-08T13:56:44Z")

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![report](https://us1.discourse-cdn.com/flex020/uploads/gravityforms1/original/2X/3/3a9d0a29bb3b1c40e008a340e436a0a2aebc9b43.png)  
I did every step to make it work but it continuously shows this error which is related to database. It arose when we use MANAGEWP for moving/updating the site. Two values which are very important are not being loaded through Database as well.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [May 9, 2022, 4:31pm UTC](https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575/4 "2022-05-09T16:31:01Z")

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Hi Nancy. I see in your support ticket that the issue has been resolved. I will close this. If you need anything else, please let us know.

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**Author:** ![chrishajer](https://sea2.discourse-cdn.com/flex020/user_avatar/community.gravityforms.com/chrishajer/32/88_2.png) [@chrishajer](https://community.gravityforms.com/u/chrishajer)\
**Post date:** [May 9, 2022, 4:31pm UTC](https://community.gravityforms.com/t/an-error-prevented-the-entry-for-this-form-submission-being-saved-please-contact-support-resolved/12575/5 "2022-05-09T16:31:05Z")

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